Mystery Shop
Options are available to act as your physical customers, over the phone or remotely through any online portals you offer.
The primary aim of mystery shop reports is to provide feedback on how your services and processes affect the customer experience. Feedback on individual employees will only be given when notable.
Consulting
The old-fashioned approach. Working closely with you, we’ll knock our heads together to figure out what’s working well and where improvements are needed.
We bring an outsider’s perspective and a breadth of experience across multiple industries, helping to highlight areas of improvement, complete fact-finds on your competitors, and provide valuable input to put you at the top of your industry.
“Undercover Boss”
Instead of acting as the customer, we flip the experience on its head and act as an employee (or prospective employee) to give you the 360-degree picture.
We still approach this from the customer’s point of view, however it also allows us to give employee feedback to help highlight any bottlenecks and roadblocks to your success.